The 5 Phases of Internal Efficiency Projects

The 5 Phases Every CTO & CPO Should Know

Welcome leaders,

Internal projects to drive operational efficiencies vs. customer-facing projects — they’re the same, right?

Not so much.

Anyone who has ever been involved in managing or supporting an internal efficiency project can back me up on this.

Today I’m going to guide you through the 5 phases of efficiency projects and point out the places where th…