I met Meghan several years ago and realized right away that she had a special skill when it comes to working with customers.
Not every Customer Support/Success leaders is able to instantly connect with customers, deescalate their issues, align with product and solve their problems.
That’s why I wanted to get Meghan on the podcast right away!
Product & Technology leaders can learn A LOT from experienced leaders on the front lines with actual users of the product.
In our conversation, we discuss:
Learning to talk to customers
The divide between customer service and product
Rebuilding trust with customers over time
Strategies for being a CX manager
Using AI in customer success
More about Meghan
Meghan is a leader in the area of customer success & client relationship management. She currently works in the asset management space. Prior to that Meghan has run client facing teams across a number of different verticals including HealthTech and the insurance industry.
Where to find Meghan Koutros:
Where to find Technocratic:
Newsletter: https://newsletter.technocratic.io
LinkedIn: https://www.linkedin.com/company/technocraticgroup
For inquiries about appearing on or sponsoring the Technocratic podcast, please email podcast@technocratic.io
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